FAQs

Port Valet

Do I still have to retrieve my luggage in the cruise terminal after disembarking from the ship?
No, your luggage will be taken directly from your stateroom to your final destination. Due to local custom regulations, you will disembark the ship in the first disembarkation group. You are free of your luggage until you arrive at your final destination.

I am flying to an international destination; can I still participate in the program?
Yes, we are now offering Onboard Airline Check-In for international flights of the participating airlines, with the exception of Delta Airlines. May vary by port.

Is there a fee for this service?
The Port of Seattle is pleased to offer complimentary luggage transfer from the ship to your airline at the end of your cruise. However, you will still be responsible for any applicable airline baggage fees.

The airline charged fees for my luggage on my inbound flight, do I still have to pay extra baggage fees on the return flight?
Yes, you are still responsible for all applicable airline fees.

If my bag is overweight will I be charged?
Please ensure any checked bags do not weight more than 50 lbs. As an exemption for this onboard check in service, no overweight charges apply. Nonetheless, we recommend any checked bags not to exceed the maximum 50 lbs. weight limit.

Will I receive my boarding passes while onboard the ship?
Yes, you will receive your boarding passes and preliminary airline luggage tags to place on your baggage while on the ship. These documents will be delivered to your stateroom the last night of your cruise.

Are you able to reassign my seats?
Unfortunately, we are not able to assign seats. This will need to be done at the airport. Once you’re through security you can go to the airline gate agent to reassign your seat.

My wife and I are not seated next to each other on our flight. Can you please change this?
We apologize, but the seats are assigned by the airlines. Once you’re checked in, your boarding pass reflects what was in the airline system. This will need to be dealt with at the airport. Once you’re through security, proceed to the airline gate agent and ask to have seats reassigned.

Once I get to the airport what do I need to do?
Since you are already checked-in for your flight, you can proceed directly to the security checkpoint. There is no need to wait in line at the ticket counter.

I registered for Port Valet and was told I could not participate, is my reservation still confirmed?
You are still confirmed on your flight and everything with your reservation is fine. Unfortunately, on rare occasions, guests are asked by the airline to proceed to the airport for check-in.

Does the service include passenger transportation to the airport?
No, the service is solely for your luggage and boarding passes. You can purchase an airport transfer onboard the ship or take a taxi waiting outside the terminal.

I forgot to add my frequent flyer number can you do that for me?
Unfortunately, we are unable to add frequent flyer numbers to your reservation, but you can still add it upon arrival at the airport. Simply ask an airline agent at your gate and they will be happy to do it for you.

I tried to sign up online for the service however my departure cruise date is not being recognized.
At this time the schedule that is available has been provided by the Port of Seattle. Departure dates are changing periodically. We recommend when arrive onboard to confirm with the front desk. The service can still be offered onboard.

What cruise ships are offering Port Valet?
At this time the participating Cruise Ships for 2025 include:
Anthem of the Seas
Quantum of the Seas
Celebrity Edge
Norwegian Joy
Norwegian Bliss
Norwegian Encore
Discovery Princess
Royal Princess
Carnival Spirit
Carnival Luminosa
Holland Eurodam
Holland Westerdam
Queen Elizabeth
**Please note that the cruise ship has full discretion for when the service is going to be offered. When signing up, if your date is not available, please try to sign up onboard. It is not available online at this time however it may be open later.